Francom
Receivables
Assistance
FRA is designed to make account management feel simple, clear and more supportive. With easy access to information, flexible pathways and guidance from our trained FranAssist team, customers can take the next step in a way that suits their life and circumstances
Our focus is on respectful engagement, practical support and assisting each customer to move forward with confidence.
FRA uses a bespoke platform: FranAssist, an in-house customised platform that is purpose-built and aimed at enhancing client and customer experience in a manner that is assistive and agile.
Why Work With Us
See How It Works
Clear Account Management
FRA supports customers by listening and offering flexible solutions with clear information, so that customers can manage their matters with confidence.
A Better Way
We believe in clear and simple communication. Every client and customer is entitled to understand their matter with us, explore available solutions and take practical steps forward in a way that suits their life and circumstances.
Assistance That Works
FRA is part of the broader Francom Group, which is built on a strong moral and ethical basis. FRA has been designed with clients and customers in mind, offering clear guidance, helpful resources and flexible support throughout their journey with us.
Solutions Designed Around Needs
Whether you are looking for greater clarity, more flexibility or a solutions path forward that is manageable, FRA provides options to support each individual.
Take the Next Step with Confidence
From exploring the available solutions to choosing an approach that works for you, FRA is here to make account management feel simple, clear and achievable. Real people. Honest solutions. Truly impactful results.
Manage your Matters, YOUR WAY
With supportive communication and flexible solutions, FRA assists clients and customers to take positive steps towards greater confidence, control and overall wellbeing.
Solution Pathways
Move at YOUR PACE
A flexible way to manage things, taking into consideration your life and circumstances. If something changes, your pace and commitment should also change. Let’s discuss the solutions together.
Move on TODAY
If you are ready to resolve your matter today, please follow this simple one step process.
Move in YOUR DIRECTION
If you would like to suggest a solution, please let us know so that we can consider.
Move on TODAY
If you are ready to resolve your matter today, please follow this simple one step process.
How to pay
BPAY
BPAY allows you to make a payment directly through your online or mobile banking. Simply use the BPAY details provided to you, along with your reference number so your payment can be matched correctly.
EFT/Bank Transfer
You can make a direct bank transfer using the bank details we provide you. Always ensure your reference number is included when making a transfer.
Card Payment
For a quick and simple option, you can make secure payment using your debit or credit card. Card payments are accepted online once you log in or over the phone with one of our FranAssistants.
Direct Debit
Direct Debit is a helpful option if you would like payments to happen automatically from your nominated bank account or card. This option can make it easier to stay on track without needed to remember all the details
Everyone’s journey looks different, and yours can start in the way that feels right for you. Log in to view your available pathways, or call a FranAssistant today for friendly guidance and support.