News

Buy Now, Pay Later (BNPL) services are rapidly reshaping how consumers shop—making purchases feel easier, faster, and more affordable. While these interest‑free instalment options offer convenience and budget flexibility, they also carry risks such as overspending, mounting debt, and financial strain. This article explores how BNPL influences consumer behaviour and highlights tools that support more mindful money management.

At Francom we understand the detrimental impact mental health can have on the financial stability of individuals and we’re here to support people to navigate these challenges with care and practical solutions.

The Australian Financial Complaints Authority (AFCA) has confirmed updates to its Rules following a public consultation held between May and June 2025.

Francom’s CEO, Georgina Antoun, stepped into this space ready to learn, ready to act, and to bring that learning back to our teams and the people we serve.

The Australian Financial Complaints Authority (AFCA) plays a pivotal role in identifying and addressing systemic issues within the financial services sector, which can significantly impact a large number of customers and small businesses

At Francom we offer a solutions-based approach. We consider every customer’s circumstance through listening, imagining, engagement, believing and navigating to provide solutions that are respectful of unique situations.

At Francom, we deeply recognise the detrimental impact fraud and scams can have on individuals and businesses, mentally, physically, socially, and financially

The Australian Financial Complaints Authority (AFCA) has released updated guidance on handling complaints involving family violence and financial abuse of older people.

At Francom, we are dedicated to maintaining full compliance across our franchising operations. Our legal and compliance teams proactively review and update Franchise Agreements to align with all new regulations and amendments to the Franchising Code of Conduct

As a company operating in the debt recovery space, particularly within energy-related accounts, the AER’s transition to an independent body is a significant development that is supported by Francom.

Homelessness in Australia is an increasing social issue. In 2025, Australia faces a significant homelessness crisis, with rising rental stress, inflated costs of living, increasing long-term...

A royalty fee is a reoccurring payment that franchisees make to franchisors to ensure the smooth operation and continued success of the franchise business. These payments typically ...

Access to legal services encompasses various essential aspects, including obtaining accurate information about the law and how it applies to individuals. It is important to recognise ...

Domestic and family violence involves an abuse of power, in an intimate partner relationship or after separating from a relationship. It can extend beyond physical violence and may ...

According to Credit Smart, initiative of the Australian Retail Credit Association (ARCA), approximately 95% of all individuals and companies have a credit report...