Credit
Francom is one of Australia’s fastest growing debt purchasing and collections firms. Our growth centres on our commitment to provide solutions that deliver on strong corporate social responsibility frameworks uniquely catering to your market whilst balancing risk.
We have an in-house specialist debt recovery team that utilises the most advanced systems available and focus on satisfying both clients and customers by offering swift and timely debt recovery and suitable payment arrangements.
We service key industries including banking and financial institutions, non-banking financial institutions, fintech companies, telco companies, mortgage funders, utilities and many more.
Francom is one of Australia’s fastest growing debt purchasing and collections firms. Our growth centres on our commitment to provide solutions that deliver on strong corporate social responsibility frameworks uniquely catering to your market whilst balancing risk.
Our solutions in debt collections can be scaled to meet the unique needs of your business.
With a deep understanding of the challenges faced by businesses today, we have three comprehensive solutions: (Debt Portfolio Acquisition, Collection and Recovery, and Legal Proceedings) that are designed to enhance operational efficiency, drive growth, and foster sustainable success. Our approach centres around flexibility, adaptability, and ensuring that our solutions align seamlessly with your goals and priorities. Whether you require a single solution, or a combination thereof, we are dedicated to providing you with the most advanced systems and the highest level of support and customisation.
We take pride in our professional approach that separates our team from other debt collection agencies with all employees following a set of key steps when collecting. Our Ethics and Compliance Committee ensures our business upholds the highest level of compliance and quality assurance that may impact all stakeholders.
Banks, credit unions, private equity firms, building societies and other finance-related companies make up the largest market in the [Debt Collection] industry.
Source: “Debt Collection In Australia” Ibis World Industry Report N7393A January 2022, p19
debt collection key areas
how it works
We’ll get in touch
You will have received a letter (Notice of Assignment of Debt), email or SMS from us in relation to an account with Francom.
The communication will contain details about the account such as, how much is overdue, who the original provider was and your individual customer reference number that you can use to login and manage your account.
Login to your account
Using your 8-digit customer reference number, you can verify your identity and login to self manage your account through our fully automated customer portal.
The customer portal will help walk you through the process to understand your account and what the next steps are based on your situation.
It's your choice
Now that you’re familiar with how our customer portal works, the choice is yours with a variety of flexible payment options to get you started.
Pay it all
If you have the funds, you can finalise your account and receive immediate confirmation or schedule a full payment for the near future.
Plan for it
Work out a payment plan to resolve your account over multiple smaller payments starting now or in the future.
Other options
If these payment options are not suitable, please get in touch. We are always happy to explore other solutions that fit your needs.
We are here to assist
Plans didn’t go the way you thought they would? Not sure what to do next?
If you’re unable to pay or are struggling with something else, it is important to let us know what’s going on and we can work something out.
Get in touch by:
- Emailing hey@francomgroup.com
- Calling 1300 904 938
- Post: PO Box 242, Parramatta NSW 2124
need assistance
Payments & Your options
Disputes & Complaints
Your Personal Situation
Why engaging with us helps?
Debt can be confusing, but the most difficult thing is the decision to act.