Senior ICT Engineer (Projects), Brisbane

Full Time

Toowong, Brisbane QLD

The Role: 
As a Senior ICT Engineer, you will play a crucial role in designing, implementing, and managing the company’s ICT infrastructure. You’ll be at the heart of ensuring that our systems run at peak performance, maintaining top-notch security, and guaranteeing reliability across the board. This role gives you the opportunity to focus on key areas like Microsoft 365NetworkingAzure, and Cybersecurity, where your expertise will directly shape the success of our ICT operations.

While your primary focus will be leading and managing project implementations, there may be the occasional requirement to assist with escalated support issues from the Support Team when needed.

Position Expectations:

  • Full-time role with standard hours.
  • Occasional evening or weekend work may be required.
  • On-call availability for urgent situations as needed.

Key Responsibilities:

Microsoft 365:

  • Oversee the deployment and integration of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and Defender.
  • Ensure seamless functionality and user adoption of Microsoft 365 applications.

Network Infrastructure:

  • Design and implement network infrastructure, including LAN, WAN, and VPN.

Azure Cloud Services:

  • Collaborate with the Cloud Architect to implement and optimize Azure cloud services, including virtual machines, storage, and networking.
  • Apply best practices for cloud security and cost management.

Cybersecurity:

  • Partner with the Security Engineer and Compliance Department to develop and enforce cybersecurity policies and procedures.
  • Conduct regular security assessments and audits, addressing vulnerabilities with corrective actions.

Teams Calling and Genesys Cloud Contact Centre:

  • Manage and support Microsoft Teams calling features.
  • Oversee the implementation and maintenance of the Genesys Cloud Contact Centre solution.

Customer Relationship Management (CRM):

  • Work with the Development Team to ensure CRM systems integrate seamlessly with other ICT services.
  • Provide advanced support and troubleshooting for CRM-related issues.

Technical Support and Troubleshooting:

  • Offer expert-level technical support for complex ICT issues.
  • Collaborate with departments to address ICT needs and deliver effective solutions.

Compliance and Standards:

  • Ensure ICT activities comply with PCI-DSS and ISO 27001 requirements.
  • Stay informed about technological advancements and incorporate them into the company’s ICT strategy.

Mentorship and Leadership:

  • Mentor junior ICT staff, fostering a culture of growth and continuous learning.
  • Lead ICT projects, ensuring timely and successful delivery.

Performance Metrics:

  • Successful delivery of ICT projects.
  • Adherence to cybersecurity and compliance standards.
  • Positive user feedback and satisfaction scores.

Qualifications and Skills:

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • Minimum of 5 years of ICT engineering experience.
  • Expertise in Microsoft 365, Networking, Azure, and Cybersecurity.
  • Strong knowledge of network protocols, firewalls, and security best practices.
  • Proven experience collaborating in project teams using both Waterfall and Agile methodologies.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Relevant certifications (e.g., Azure Solutions Architect, CCNP, CISSP, Prince2) are highly regarded.

Preferred Skills:

  • Proficiency in scripting and automation (e.g., PowerShell, Python).
  • Experience with virtualization technologies (e.g., VMware, Hyper-V).
  • Knowledge of Microsoft Teams calling features and Genesys Cloud Contact Centre.
  • Familiarity with CRM systems.

What’s in it for me?

  • A riverside office in Toowong with newly refurbished end-of-trip facilities.
  • Ongoing career development opportunities, including paid certifications and training.
  • The chance to be a key member of a growing technology department where you can showcase your expertise and learn from a talented team.
  • Support for innovative thinking with strong management backing.

Sound like you? Apply below.

    Please note: All fields are mandatory