Credit Solutions Representative, Brisbane – evening shifts | parent friendly hours

Day Shift for Parents: 10:00 AM – 2:00 PM, 4 Days a Week
Night Shift: 5:00 PM – 9:00 PM, Monday to Friday
Location: Toowong

Be part of an exciting period of growth as we redefine the customer journey in one of Australia’s largest industries. Whether you’re a parent seeking work-life balance or someone looking for a flexible night shift role, this opportunity offers a chance to reignite your career while making a meaningful difference by helping others.

About the Role:

As a Credit Solutions Representative, you’ll connect with customers to provide tailored financial solutions that align with their unique social and financial circumstances. Focused on customer service and resolution, you’ll help customers feel supported and confident about their next steps.

Day Shift: Perfectly suited for working parents, this part-time schedule aligns with school pick-up hours, offering flexibility and balance.

Night Shift: Ideal for those seeking a consistent evening schedule to fit around other commitments.

What You’ll Be Doing:

As a Credit Solutions Representative, you’ll play a key role in helping customers achieve better financial outcomes. Combining problem-solving and negotiation skills with empathy and understanding, you’ll deliver tailored solutions.

Your responsibilities include:

• Handling high volumes of outbound and inbound calls with a focus on resolution.
• Understanding and addressing each customer’s unique situation with empathy.
• Negotiating payment arrangements and settlements in line with their financial position.
• Managing accounts for clients from major Australian financial institutions.
• Collaborating with team members and liaising with third parties (full training provided).
• Conducting skip tracing and analysing reports, with comprehensive tools and training provided.
• Adhering to company protocols, call scripts, and industry regulations including the ACCC Guidelines and Privacy Act

What We’re Looking For:

No prior call centre experience? No problem! We’re looking for individuals who are passionate about helping others and eager to learn.

Key qualities include:

• Strong written and verbal communication skills.
• A customer-first mindset focused on delivering great experiences.
• Patience, resilience, and the ability to handle challenging conversations.
• Problem-solving and negotiation skills with a flexible approach.
• A growth mindset and eagerness to learn.

Why Join Us?

We understand the importance of work-life balance, which is why we offer:

• Day Shift Flexibility: 10:00 AM – 2:00 PM, 4 days a week (Monday to Friday) tailored for parents.
• Night Shift Stability: 5:00 PM – 9:00 PM, Monday to Friday for those seeking evening opportunities.
• A supportive, non-bureaucratic workplace culture where your ideas are valued.
• Competitive hourly rate and performance-based bonuses.
• A structured training program to set you up for success.
• Career progression opportunities and professional development pathways.
• Work-life balance support, including:

• • Access to our Employee Assistance Program (EAP).

• • Discounts on wellness programs, restaurants, yoga, massages, and more.

What Sets Us Apart?

We’re more than a workplace—we’re a community. From your direct manager to our Executive Leadership Team, you’ll be surrounded by leaders who genuinely want you to succeed.

APPLY TODAY and kickstart your career in a role that makes a difference!