Debt Recovery Operator, Gold Coast

Francom Credit Solutions is a fast-growing Debt Collection Company. We are looking for results driven individuals, who have strong communication skills and ability to follow company policies. We will provide comprehensive training and support.

We have a number of roles available for Debt Recovery Specialists. These roles are full-time and based out of our Gold Coast Office.

Work hours are 9.00am to 5.30pm.

We are a dynamic team of vibrant individuals who believe in a strong and good working environment. We strive on making employees feel like they want to come to work!

• Experience desirable, but not required
• Full training provided
• A workplace that makes you want to work

Key Responsibilities:

• High Volume of outbound calls to customers, with a resolution focus
• Discuss and negotiate settlements and payment arrangements
• Follow Company processes and protocol
• Follow call script (training provided)
• Skip tracing (training provided)
• Equifax reports (training provided)
• Liaise with legal department (training provided to upskill)
• Training provided to adhere to ACCC Guidelines, Privacy Act and other relevant legislation

Key Requirements:

• Willingness to learn and grow
• Strong communication skills
• Ability to follow instructions
• Ability to meet KPIs
• Ability to negotiate
• Motivation to succeed in this role
• Want to help customers
• Career progression
• Want to be part of a team

Benefits:

• Fun environment
• Supportive team
• Competitive salary
• Monthly incentives

If you are looking for a new challenge in a fun and collaborative environment, apply now.