Credit Investigations Representative, Newcastle
Full Time
Newcastle, NSW
Join our team as a Credit Investigations Representative! Help customers, grow your career, enjoy great benefits, and thrive in a supportive, dynamic environment!
Kickstart Your Career as a Credit Investigations Representative
Multiple full-time positions available with excellent career progression opportunities.
Join us during an exciting period of growth as we redefine the customer journey in one of Australia’s largest industries. If you’re passionate about helping people and eager to grow your career, this is your chance to make a difference.
About the Role:
As a Credit Investigations Representative, you’ll connect with customers to provide tailored solutions that align with their unique social and financial circumstances. With a focus on customer service and resolutions, you’ll ensure every customer leaves each interaction feeling supported and confident about their next steps.
This full-time role is based at our Newcastle office, with working hours from 9:00 AM to 5:30.
What You’ll Be Doing:
As a Credit Investigations Representative, you’ll play a key role in helping customers achieve better financial outcomes. You’ll combine problem-solving and negotiation skills with empathy and understanding to deliver tailored solutions.
Your responsibilities will include:
- Managing your own portfolio of accounts – Identify, track, manage, and investigate customer accounts.
- Investigative searches, bring out your inner private investigator to Locate and establish contact with our customers, building rapport and ensuring we are compliant (Training provided).
- Responding to inbound customer service and collections queries.
- Negotiating payment of outstanding contracts and arranging suitable payment plans.
- Adhere to external regulatory and internal policy requirements and system processes.
- High Volume of outbound calls to customers, with a resolution focus.
- Work closely with customers to negotiate settlements and payment arrangements.
- Use databases to monitor and update outstanding accounts.
- Keep records of all customer communications to build individual debtor cases.
- Follow Company policies, procedures, processes, and protocol.
- Follow call script (training provided).
- Training provided to adhere to ACCC Guidelines, Privacy Act, and other relevant legislation
What We’re Looking For:
No call centre experience? No problem! We’re looking for motivated individuals with a passion for helping people.
Key qualities include:
- Strong communication skills (both written and verbal).
- A customer-oriented mindset with a commitment to delivering exceptional experiences.
- Persistence and resilience for challenging conversations.
- Problem-solving and negotiation skills with the ability to adapt to unique situations.
- Sound judgment and decision-making skills, always prioritizing the customer.
- A growth mindset and eagerness to learn.
Here’s what you can expect:
- Competitive salary with a performance-based bonus structure.
- Opportunities to positively impact the lives of everyday Australians.
- A structured and engaging training program, designed to ensure success in your role.
- Career progression opportunities and professional development pathways.
- A supportive, non-bureaucratic culture where your ideas for improvement are welcomed.
- Work-life balance support, including:
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- Access to our Employee Assistance Program (EAP).
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- Discounts on restaurants, wellness programs, yoga, massages, and more.
What Sets Us Apart?
We’re more than just a workplace – we’re a community. From your direct manager to the Executive Leadership Team, you’ll be surrounded by supportive leaders who want to see you thrive.
This is your opportunity to take on a rewarding new challenge and excel in a role that truly makes a difference.